{"id":141,"date":"2018-11-17T02:32:42","date_gmt":"2018-11-17T02:32:42","guid":{"rendered":"http:\/\/devel.fooz.pl\/magnumlms\/?page_id=141"},"modified":"2020-11-26T18:55:50","modified_gmt":"2020-11-26T18:55:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev5-com.magnum-dev.com\/learn\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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\n \n Am I being charged taxes? \n \n
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\n For most regions of the world, the price is inclusive of tax. However, for the following States in the USA, sales tax will be applied at checkout: NY, CA, NJ, MA and IL. \n \n \n
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\n \n Do courses have subtitles\/closed captions and how do I access them? \n \n
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\n The Art of Street Photography has subtitles in French, Italian, Spanish and Chinese (Simplified) as well as English subtitles. You can turn these on using the 'Settings' icon in the video player window. English subtitles are available for Alec Soth: Photographic Storytelling. We will be incorporating more languages in the future. \n \n \n
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\n \n I get an error message while streaming? \n \n
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\n This could be an issue with your device, your broadband bandwidth or a technical issue with learn.magnumphotos.com. In the first instance, please check that your device is streaming other videos successfully. If other videos are also not streaming successfully then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like Speedtest. Please check the results against the minimum requirements for streaming our video lessons by reading the relevant FAQ on this page. If your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team. \n \n \n
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\n \n I can't open my downloaded workbook. \n \n
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\n In the first instance please check that your workbook has successfully completed downloading and that there was no interruption during downloading. If this doesn't resolve the issue please check the minimum requirements for learn.magnumphotos.com for device, operating system and bandwidth, which you can find by reading the relevant FAQ on this page. If your device, operating system, and bandwidth meet our minimum requirements then please try downloading the workbook again. If this doesn't resolve the issue then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n Some lessons are missing from my course. \n \n
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\n We're sorry that you seem to be experiencing problems with your course content.\n\nPlease contact our Customer Service Team at learn@magnumphotos.com and we'll be happy to help. \n \n \n
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\n \n My coupon\/promotion code isn't working. \n \n
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\n Please check the terms and conditions to ensure your coupon or promotion code is still valid. Promotion codes and coupons are case sensitive so please ensure you are entering it including the relevant upper and lower case letters. If you still have any issues please get in contact with us at learn@magnumphotos.com and we'll be happy to help. \n \n \n
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\n \n How do I delete my account? \n \n
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\n To delete your account, please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n How do I update my profile? \n \n
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\n You can update your profile by logging into the 'My Account' section of learn.magnumphotos.com and managing your profile there.\n \n \n \n
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\n \n I've created two or more accounts. Can I merge them? \n \n
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\n The most simple solution is to delete one account, which you can do by contacting our Customer Service Team at learn@magnumphotos.com and we'll be happy to help. \n \n \n
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\n \n What do I do if I forget my password? \n \n
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\n You can reset your password from the Log-In or Register pages at learn.magnumphotos.com. If you're unable to use either of those methods then please get back in touch with our Customer Service Team at learn@magnumphotos.com and we'll be happy to help. \n \n \n
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\n \n Why is there no sound on my videos? \n \n
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\n First of all, please try adjusting the volume both on your device and also on the video player launched when you view a lesson in learn.magnumphotos.com. Please also check your device's volume by playing other media through it to check it's not an issue with your device. Finally, please check the minimum device and browser requirements as outlined in the relevant FAQ on this page.\n \n \n \n
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\n \n How do I add a coupon or promotion code? \n \n
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\n If you have a coupon or promotion code please enter it into the Discount Code field during Checkout. You then should see the relevant promotion or discount added to your order before you confirm and pay. If you're having problems with entering a coupon or promotion code then please refer to that specific question. \n \n \n
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\n \n How do I checkout? \n \n
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\n When you click the 'Buy' button, you will be automatically directed to the checkout page. \n \n \n
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\n \n How can I get a refund? \n \n
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\n Refunds are available for up to 14 days after you've paid and accepted our terms and conditions providing you haven't started streaming your course. You will have done this when going through checkout. In order to process your refund please contact our Customer Service Team within 14 days of purchase at learn@magnumphotos.com and we'll be happy to help. Unfortunately, if you contact us outside of this period we won't be able to process a refund for you. \n \n \n
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\n \n I can't find my Shopping Basket? \n \n
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\n Currently, there is no Shopping Basket on learn.magnumphotos.com. When you click the 'Buy' button, you will be automatically directed to the checkout page, without needing to view a Basket page.\n \n \n \n
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\n \n What file formats are the videos in? \n \n
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\n All our videos are MP4 files as hosted by Vimeo. \n \n \n
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\n \n My video lessons are pausing or only playing intermittently? \n \n
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\n This could be an issue with your device, your broadband bandwidth, or a technical issue with learn.magnumphotos.com. In the first instance, please check that your device is streaming other videos successfully. If other videos are also not streaming successfully, then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like http:\/\/www.speedtest.net\/, please check the results against the minimum requirements for streaming our video lessons as outlined in the relevant FAQ on this page. If your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team. \n \n \n
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\n \n How do I subscribe\/unsubscribe from email updates? \n \n
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\n Subscribing and unsubscribing to our email newsletter is simple. Sign up for our newsletter through the sign-up form at the bottom of the page on learn.magnumphotos.com. You can unsubscribe from our email newsletter in two ways: either through the 'Unsubscribe' link found on all our emails, or by logging into 'My Account' and managing your preferences there. If for any reason, after unsubscribing, you are still receiving email messages from us then please contact us at learn@magnumphotios.com and we'll refer your query to our support team. \n \n \n
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\n \n How do I change my password? \n \n
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\n You can reset your password from the Log-In or Register pages on learn.magnumphotos.com. In addition, you can also manage your password from within the 'My Account' area of learn.magnumphotos.com. Once you've reset your password you'll receive an email confirmation from us. Please make sure you keep your password safe and secure. If for whatever reason you're unable to use any of those methods then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n I tried downloading a file and the download stopped part way? \n \n
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\n This could be an issue with your device, your broadband bandwidth or a technical issue with learn.magnumphotos.com. In the first instance, please check that you are able to download other files successfully. If other files are also not downloading successfully then this suggests an issue with either your device or broadband connection as opposed to with learn.magnumphotos.com. You can check your broadband connection by using websites like Speedtest, please check the results against the minimum requirements for streaming our video lessons as outlined in the relevant FAQ on this page.\n\nIf your device and broadband connection both meet our minimum requirements and you're still having issues then please get in contact with us at learn@magnumphotos.com and we'll refer your query to our Support Team. \n \n \n
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\n \n I tried to purchase but I received an error message? \n \n
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\n This could be an issue with your bank, the learn.magnumphotos.com connection with your bank or a technical issue with learn.magnumphotos.com. Please contact our Customer Service Team at learn@magnumphotos.com and we'll try to help you complete your transaction. \n \n \n
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\n \n How do I cancel an order? \n \n
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\n After completing your transaction and accepting our terms and conditions you have 14 days to cancel your order, providing you haven't started streaming your course. At the moment you can only cancel your order by contacting our Customer Service Team, which you can do by emailing learn@magnumphotos.com \n \n \n
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\n \n How long do I have before I can no longer cancel an order? \n \n
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\n After completing your transaction and accepting our terms and conditions you have 14 days to cancel your order providing you haven't started streaming your course. If you have started streaming your course, unfortunately, you are not eligible for a refund. At the moment you can only cancel your order by contacting our Customer Service Team which you can do by emailing learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n What type of device\/browser do I need? \n \n
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\n System requirements\nIn order to watch Magnum Learn videos, make sure that you have the most up-to-date browser and operating system, and a good Internet connection:\n\nMost recent version of Chrome, Firefox, MS Edge, Safari or Opera.\nInternet connection of minimum 500kbps\n\nHowever, as Magnum Learn is premium content, greater processing power is recommended to ensure optimal streaming speed and therefore the best possible experience:\n\nMost recent version of Chrome, Firefox, MS Edge or Safari.\nOperating Systems to include Windows 7+, Mac OS X 10.7+ and Ubuntu 10+\nInternet connection of 4-8mbps \n \n \n
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\n \n I know someone who would love this as a gift. Am I able to to give a course as a gift? \n \n
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\n Yes, simply tick the 'I'm buying this as a gift' box during checkout. You will be able to leave a personalized message for the receiver of the gift. \n \n \n
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\n \n I have more questions, who do I contact? \n \n
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\n You can contact our Customer Service Team at learn@magnumphotos.com with any additional questions you have relating to learn.magnumphotos.com. If they can't immediately help then they'll refer your question to the appropriate team internally and we'll get back to you as quickly as possible. \n \n \n
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\n \n How do I report a security issue? \n \n
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\n If you're concerned about a security issue relating to learn.magnumphotos.co then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n Why can I see captions when viewing videos fullscreen while in portrait mode on mobile? \n \n
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\n This is a known bug and will be fixed in due course. To avoid this issue view videos in landscape mode and fullscreen. \n \n \n
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\n \n Can I watch videos on my mobile? \n \n
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\n Providing your mobile device meets our minimum requirements for supported Operating Systems and you have sufficient Wi-Fi bandwidth or mobile data coverage then you should be able to watch learn.magnumphotos.com videos on your mobile device. You can find the details of our minimum device, operating systems and recommended required bandwidth as detailed in the relevant FAQ on this page. If, after checking our device, operating system and bandwidth requirements, you're still experiencing issues then please contact our Customer Service Team at learn@magnumphotos.com and we'll be pleased to help. \n \n \n
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\n \n How do I watch videos in full screen mode? \n \n
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\n You can watch videos on learn.magnumphotos.com in full-screen mode by managing this through the video player lightbox pop-up activated when you click any of our videos. This is subject to your device meets our minimum device, operating system and bandwidth requirements. If you want to check whether your device meets these requirements then please check the relevant FAQ on this page. \n \n \n
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\n \n Am I able to view my course on multiple devices? \n \n
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\n Yes. But, please note that when purchasing a Magnum Learn course you are purchasing the course personally and the sharing or any other kind of distribution is strictly against our terms and conditions. As such, we will be monitoring usage and access of all learn.magnumphotos.com accounts. If we see unusually high levels of access from multiple devices, locations and IP addresses we reserve the right to suspend accounts whilst we investigate. If you would like to review our full T&Cs you can find them at https:\/\/learn.magnumpohotos.com\/terms-conditions\/ \n \n \n
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\n \n I have an issue. How can I receive help? \n \n
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\n Please consult our FAQs below for common questions. For other issues please contact our Customer Service team: learn@magnumphotos.com. Customer Service is provided in spoken English only at this time, but they will do their best to assist you. \n \n \n
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\n \n When can I contact Magnum Learn Customer Services? \n \n
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\n The Magnum Learn Customer Service Team is available between 10 am and 6 pm EST time from Monday to Friday. We aim to respond to customer queries within 48 hours. \n \n \n
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\n \n Can I download the videos? \n \n
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\n No, the videos are not downloadable. They are available in your account for viewing at any time. You can rewatch the content as many times as you wish. \n \n \n
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\n \n Do you sell DVDs of your courses? \n \n
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\n No, we do not provide physical copies of our courses and are viewable online-only. \n \n \n
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\n \n What is Magnum Learn? \n \n
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\n Magnum Learn is a new online learning platform provided by Magnum Photos. Magnum Learn offers high quality and immersive online educational experiences using some of the best and most experienced photographers and industry experts in the world. \n \n \n
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\n \n What format do the courses take? \n \n
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\n Magnum Learn courses are developed by Magnum staff and photographers and our network of industry experts. Each course is comprised of multiple lessons that can be viewed online, on-demand, at any time. The video lessons are pre-recorded and can be paused, fast-forwarded or rewatched unlimited times. Each course also provides additional material through workbooks with bonus material, interview extracts and lesson summaries, as well as recommended reading. \n \n \n
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\n \n How long is each course? \n \n
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\n Each course has 2-5+ hours of video content split into individual lesson videos. These can be watched and re-watched as many times as you like. There is also additional learning material in the form of workbooks. You can take the course at your own pace and there is no time limit. \n \n \n
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\n \n How long are the video lessons? \n \n
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\n The length of each lesson varies between 5-40+ minutes each. \n \n \n
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\n \n Do I have to complete the course within a specific time frame? \n \n
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\n No, you can take the course at your own pace. Once you have purchased a course, you own it for life (subject to T&Cs). There is no expiration or time limit so you can interact with the course to suit your own schedule or availability. \n \n \n
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\n \n Am I able to interact with my instructor? \n \n
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\n This course provides video-on-demand content only. The best way to interact with the tutors is to attend a live workshop. For more information on these activities, please visit see our Upcoming Workshops. [link: https:\/\/www.magnumphotos.com\/theme\/latest-workshops\/] \n \n \n
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\n \n What topics are covered in the course? \n \n
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\n Magnum Learn online courses are designed to cover a variety of topics. Each lesson has a primary focus and includes a number of sub-chapters. \n \n \n
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\n \n Will I have to complete any homework? \n \n
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\n Some of the video lessons and workbooks include assignments devised by your tutors and Magnum staff, but these are extracurricular and not a requirement to complete the course. Some are practical assignments to encourage students to get shooting, while others are more theoretical. Students can share the results of these exercises by using the associated hashtag included in each workbook. \n \n \n
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\n \n What happens when I finish the course? \n \n
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\n Once you have completed an individual lesson or the course in full, we encourage you to put the tips and advice from your tutors into action. You can also complete assignments included in the course and share the results of these exercises by using the associated hashtag included in each workbook. You could also take part in one of our in-person activities, including workshops and professional practice events, led by Magnum photographers. For more information on these physical activities, please visit see our upcoming workshops \n \n \n
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\n \n Are there any restrictions on where I can take my course? \n \n
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\n Courses can be taken from anywhere in the world as long as our minimum device, operating system and bandwidth requirements are met. You can see our minimum requirements in the relevant FAQ on this page. \n \n \n
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\n \n How do I become a Magnum photographer? \n \n
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\n https:\/\/www.magnumphotos.com\/about-magnum\/submissions\/ \n \n \n
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\n \n How can I work at Magnum Photos? \n \n
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\n If you are interested in working with Magnum Photos please visit:\n \nhttps:\/\/www.magnumphotos.com\/about-magnum\/jobs\/ \n \n \n
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\n \n Will I be awarded a certificate? \n \n
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\n At this time, we do not provide certificates of completion. \n \n \n \n\n\n \n\n","protected":false},"excerpt":{"rendered":"

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